RETURNS & EXCHANGES
• Sale items must be returned within 30 days of receipt, ONLY for WEBSITE CUSTOMER
• Packed in original packaging with all parts and components
• In new condition with no damage or cut wires
1) Contact Customer Care: You can contact our Customer Care team at email@example.com to purchase a Express return label to use when you drop off your package at your local FedEx shipping location. This service is only available for Continental U.S. shipments and does not include items shipped via Freight Carrier. If you would like FedEx to pick up at your front door there is an additional fee of $5 per box. Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails.
|Oversized Items (Additional Shipping)||Same as Original Shipping|
|Rugs – All sizes||Same as Rug Shipping|
|Freight (Truck) Shipments||Same as Original Shipping|
2) Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Please keep in mind that New Decor World cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address. Please kindly contact us before you return.
New Decor World
122 Hamilton Park Dr
allahassee FL 32304
3) Freight (Truck) Shipments: For items that originally shipped via Freight Carrier please contact firstname.lastname@example.org to assist you in arranging a pickup.
• Please be prepared to provide your order number when you contact Customer Care by email and include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
• If possible, please include pictures of the item and packaging when emailing Customer Care
Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from New Decor World. If you are not satisfied for any reason, please contact email@example.com and we will make it right.