RETURNS & EXCHANGES

We want to you to be completely satisfied with your purchase from New Decor World! However, if you are not happy with your purchase and would like to return an item, or you received an item that is damaged or defective, please select one of the return options so we can process your return or replacement order as quickly as possible.

RETURNS

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded. 

• Sale items must be returned within 30 days of receipt, ONLY for WEBSITE CUSTOMER
• Packed in original packaging with all parts and components 
• In new condition with no damage or cut wires 

Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded. Credits will be issued using your original payment method, please allow up to 30 days for return and refund. 

1)  Contact Customer Care: You can contact our Customer Care team at service@newdecorworld.com to purchase a Express return label to use when you drop off your package at your local FedEx shipping location. This service is only available for Continental U.S. shipments and does not include items shipped via Freight Carrier. If you would like FedEx to pick up at your front door there is an additional fee of $5 per box. Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails.

RETURN SHIPPING
Small Box$9
Medium Box$19
Large Box$29
Oversized Items (Additional Shipping)Same as Original Shipping
Rugs – All sizesSame as Rug Shipping
Freight (Truck) ShipmentsSame as Original Shipping

2)  Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Please keep in mind that New Decor World cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address. Please kindly contact us before you return.

New Decor World
122 Hamilton Park Dr
allahassee FL 32304
307-316-5941

 

3)  Freight (Truck) Shipments: For items that originally shipped via Freight Carrier please contact newdecorworld@outlook.com to assist you in arranging a pickup.


DAMAGED/DEFECTIVE MERCHANDISE

New Decor World takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact service@newdecorworld.com  within 48 hours so we can arrange for a pickup and replacement of the item. 

• Please be prepared to provide your order number when you contact Customer Care by email and include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
• If possible, please include pictures of the item and packaging when emailing Customer Care


Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from New Decor World. If you are not satisfied for any reason, please contact newdecorworld@outlook.com and we will make it right.
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